The LaserMonks are back—except they’re not. If you’ve ever ordered from The Cistercian Monks of Our Lady of Spring Bank Abbey, known by many SOHOBE readers as The Laser Monks, you may have recently gotten in an e-mail from them announcing that they’ve reopened their business. The Laser Monks had gone out of business some time near August of last year, citing a downturn in orders and an upturn in competition as the main reasons for their decision to close their virtual doors. The Laser Monks were known for cheap pricing on ink cartridges and toner for printers, and for their very personalized, if not always stella, brand of customer service.
So, the Laser Monks are gone, but the LaserMonks (I noticed that the name is now rendered as a geekish compound word) have bought their assets and are starting as a new venture. According to their e-mail:
We recently acquired the domain and the rights to the customer database. We have no affiliation with the previous owners.
This is correct as the new company is headquartered in California, rather than in Wisconsin. As such, the new company doesn’t use its profits to benefit the community as its primary goal. However, the new LaserMonks, aware of its heritage, has indicated that in the future shoppers will be able to designate a cause, which will receive a donation from the purchase.
Perhaps, even more telling of the speed at which the original Laser Monks collapsed, is the paragraph instructing customers with customer service issues never resolved by the prior company to contact them. Although no guarantee is made as to a resolution, the new LaserMonks does indicate that they will try their best to resolve the old issue.